Main menu
Administration
Setup
One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
Downloads
Help & Support
Application help
One Net Feature Management Portal (users)
You are here: Home 
Help & Support One Net Feature Management Portal help for administrators Hunt groups Managing hunt groups
Help & Support One Net Feature Management Portal help for administrators Hunt groups Managing hunt groups One Net Help & Support
One Net Feature Management Portal help for administrators
Share
Print
Managing hunt groups
Information for administrators
A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.
Are other features active?
You can't activate a hunt group for a company number that has auto-attendant or call queue features active. Deactivate these features for the company number before activating a call queue for it.
To add a hunt group 
For administrators only
- Select Management > Company Features.
- In the Hunt Groups section, select View all.
- Select .
- In the Settings section, for Status, select On.
- Enter a name, an ID and select a company number for the hunt group.
Select a number that isn't assigned to another hunt group or an auto-attendant.
- In the Incoming calls identification section, from the Distinctive Ringing list, select a ringtone for the hunt group.
- In the Hunt teams section, add hunt teams that will answer calls and select a ringing pattern for each team.
- In the Final action section, select what will happen if the calls aren't answered by the hunt group.
- In the Summary section, review the settings you've selected and select .
To edit a hunt group
For administrators only
You can edit settings such as the hunt group's phone number, name or assigned hunt teams and their ringing patterns.
- Select Management > Company Features.
- In the Hunt Groups section, select View all.
- Find the hunt group you want to edit and select
. - Select Edit.
To delete a hunt group
For administrators only
You can delete a hunt group when it is no longer needed. When a group is deleted, the phone number becomes available for reassignment.
- Select Management > Company Features.
- In the Hunt Groups section, select View all.
- Find the hunt group you want to delete and select .
- Select Delete.
Setting a ringtone for a hunt group
You can set a distinctive ringtone for each hunt group so the members of the hunt group can identify which number is calling their desk phone.
Read about distinctive ringing >
Hunt group ID
Members of the hunt group can use the hunt group ID to:
- Retrieve hunt group voicemail with the phone shortcut #121#<hunt group ID>*
- Make calls on behalf of the hunt group using the phone shortcut #22#<hunt group ID><number>*
To change the hunt group ID
For administrators only
- Select Management > Company Features.
- In the Hunt Groups section, select View all.
- Find the hunt group for which you want to edit the hunt group ID and select .
- In Group ID, enter a three-digit hunt group ID.
- Select Save at the bottom of the page.
To set the hunt group ID as a prefix
As an administrator, you can enable using hunt group ID as a prefix.
For administrators only
- Select Management > Company Features.
- In the Hunt Groups section, select View all.
- Find the hunt group you want to edit and select .
- Select Edit.
- For Group calls identification, select Identification.
- Select Use group ID as caller prefix.
Can't find what you're looking for?
Did you find this article useful?
Yes
No
Thanks for your feedback.