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Help & Support One Net Feature Management Portal help for administrators Hunt groups Managing hunt groups
Help & Support One Net Feature Management Portal help for administrators Hunt groups Managing hunt groups One Net Help & Support
One Net Feature Management Portal help for administrators
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Managing hunt groups
Information for administrators
A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.
Are other features active?
You can't activate a hunt group for a company number that has auto-attendant or call queue features active. Deactivate these features for the company number before activating a hunt group for it.
To add a hunt group 
For administrators only
- From the Company Structure section in the side menu, select
Company numbers. - Find the company number you want to use for a hunt group and select it.
- From the Number features section in the side menu, select
Hunt Groups > Configuration. - In the Feature status section, activate the feature.
- In the Feature configuration section, enter an ID and a name for the hunt group.
- To use a different ringtone for calls that come into this hunt group, select Apply a distinctive ringtone on calls received by hunt group members. Then choose a ringtone for the hunt group.
- Select Create Team to add hunt teams that will answer calls and select a ringing pattern for each team.
- From the If the calls aren't answered and If all members are not reachable lists, select what will happen if the calls aren't answered by the hunt group.
- Select Save.
To edit a hunt group
For administrators only
You can edit settings such as the hunt group's phone number, name or assigned hunt teams and their ringing patterns.
- From the Company features section in the side menu, select Hunt Groups.
- Find the hunt group you want to edit and select
.
To delete a hunt group
For administrators only
You can delete a hunt group when it is no longer needed. When a group is deleted, the phone number becomes available for reassignment.
- From the Company features section in the side menu, select Hunt Groups.
- Find the hunt group you want to delete and select
. - Select Delete.
Setting a ringtone for a hunt group
You can set a distinctive ringtone for each hunt group so the members of the hunt group can identify which number is calling their desk phone.
Read about distinctive ringing >
Hunt group ID
Members of the hunt group can use the hunt group ID to:
- Retrieve hunt group voicemail with the phone shortcut #121#<hunt group ID>*
- Make calls on behalf of the hunt group using the phone shortcut #22#<hunt group ID><number>*
To change the hunt group ID
For administrators only
- From the Company features section in the side menu, select Hunt Groups.
- Find the hunt group for which you want to edit the hunt group ID and select .
- In Hunt Group identification, enter a two-digit hunt group ID.
- Select Save.
To set the hunt group ID as a prefix
As an administrator, you can activate using hunt group ID as a prefix.
For administrators only
- From the Company features section in the side menu, select Hunt Groups.
- Find the hunt group you want to configure and select .
- In the Feature configuration section, select Group ID as caller prefix to identify incoming calls on terminal members.
- Select Save.
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