Main menu
Administration
Setup
One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
Downloads
Help & Support
Application help
One Net Feature Management Portal (users)
One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
One Net Feature Management Portal (users)
Phone shortcuts are dialling codes that you can use to:
You can dial phone shortcuts from any of your devices, including your One Net desk phone or mobile phone.
Some phone shortcuts require additional information, such as a phone number to forward a call to, or an extension to pick up a call from. You can enter this information straight after the code or wait for the system to prompt you. If you have to enter a phone number, you can enter the full number or just the extension if the number is within your organisation.
Code |
Description |
---|---|
1212 |
Activate forward all calls to a number You're going to work at another desk for the day, so you want to forward all your calls to the other desk phone. You enter 1212 and the number you want to forward all calls to. |
1213 |
Deactivate forward all calls At the end of the day, you go back to your usual desk and you want your usual desk phone to ring when you receive a call. You dial 1213 from your desk phone and the forward all calls service is deactivated. |
1226 |
Activate forward calls to a number when busy You want any calls you receive while already on the phone to be handled by a colleague rather than going to voicemail. You dial 1226 and the phone number of the colleague you want to forward such calls to. |
1227 |
Deactivate forward calls when busy Your colleague goes home and can't take your calls anymore. You dial 1227, and forwarding calls when busy is deactivated. |
Code |
Description |
---|---|
#181* |
Redial last call number Redials the last number you called. |
#182* |
Recall last answered call Dials the last answered incoming call number. |
#1471* |
Return last unanswered call Dials the last unanswered incoming call number. |
#7 |
Call company speed dial number Calls the pre-defined speed dial phone number for the code entered (00-99) from the company speed dial list. |
#8 |
Call personal speed dial number Calls the pre-defined speed dial phone number for the code entered (00-99) from your personal speed dial list. |
Code |
Description |
---|---|
124 |
Activate do not disturb Activates do not disturb for your mobile and desk phone. |
125 |
Deactivate do not disturb Deactivates do not disturb for your mobile and desk phone. |
126 |
Activate do not disturb for the phone you are calling from Activates do not disturb only for the phone you're calling from. |
127 |
Deactivate do not disturb for the phone you are calling from Deactivates do not disturb only for the phone you're calling from. |
#001* |
Activate closed hours Activates the closed hours behaviour for all company numbers your phone is assigned to within the closed hours settings. |
#002* |
Deactivate closed hours Deactivates the closed hours behaviour for all company numbers your phone is assigned to. |
#001# |
Activate closed hours for a number Activates closed hours behaviour for a specific company number, if your phone is on the allowed list for that number. |
#002# |
Deactivate closed hours for a number Deactivates closed hours behaviour for a specific company number, if your phone is on the allowed list for that number. |
*43# |
Activate call waiting on mobiles Activates call waiting on mobiles only. |
#43# |
Deactivate call waiting on mobiles Deactivates call waiting on mobiles only. |
Code |
Description |
---|---|
1200 |
Deactivate all call forwarding rules Deactivates all call forwarding rules. |
1212 |
Activate forward all calls to voicemail Unconditionally forwards all calls to voicemail. |
1212 |
Activate forward all calls to a number Unconditionally forwards all calls to the specified number. |
1213 |
Deactivate forward all calls Deactivates any unconditional call forwarding. |
1226 |
Activate forward calls to voicemail when busy Forwards calls to voicemail when your phone is busy. |
1228 |
Activate forward calls to voicemail when not picked up Forwards unanswered calls to voicemail. |
1211 |
Activate forward calls to voicemail when busy or not picked up Forwards calls to voicemail when your phone is busy or the call is unanswered. |
1224 |
Activate forward calls to voicemail when unreachable Forwards calls to voicemail when your phone is unreachable (e.g. turned off). |
1226 |
Activate forward calls to a number when busy Forwards calls to the specified number when your phone is busy. |
1228 |
Activate forward calls to a number when not picked up Forwards unanswered calls to the specified number. |
1224 |
Activate forward calls to a number when unreachable Forwards calls to the specified number when your phone is unreachable (e.g. turned off). |
1227 |
Deactivate forward calls when busy Deactivates forwarding calls when your phone is busy. |
1229 |
Deactivate forward calls when not picked up Deactivates forwarding unanswered calls. |
1225 |
Deactivate forward calls when unreachable Deactivates forwarding calls when your phone is unreachable. |
#132# |
Blind call transfer Performs a blind call transfer. This feature is designed for use on mobile phones with no blind call transfer option in their native menus. |
Code |
Description |
---|---|
#154* |
Pick up call Answers a ringing call on another device belonging to the same user, e.g. a call ringing on the mobile can be picked up using the desk phone. |
#155* |
Pick up call in group Answers a call ringing on another user's desk phone. You must be in the same call pickup group. If more than one desk phone is ringing, you answer the call that has been ringing the longest. |
#155# |
Pick up specific call in group Answers a call ringing on the specified user's desk phone. |
#156* |
Park call Parks a call to your next available call park slot. |
#157* |
Retrieve your parked call Retrieves a call parked by you on another of your devices. If you parked more than one call on that device, this will retrieve the oldest parked call. |
#157# |
Retrieve your call parked to specific slot Retrieves a call parked by you from the specified slot. |
#157# |
Retrieve your call parked on another device Forwards calls to voicemail when your phone is busy or the call is unanswered. |
#157# |
Retrieve your call parked on another device to specific slot Retrieves a call parked by you on another of your devices, from the specified slot. This feature is currently not supported on One Net desk phones. |
#158* |
Retrieve another user's parked call Retrieves a call parked by another user. You must be in the same call pickup group. If that user parked more than one call, this will retrieve the oldest parked call. |
#158# |
Retrieve specific user's parked call Retrieves a call parked by the specified user. You must be in the same call pickup group. If that user parked more than one call, this will retrieve the oldest parked call. |
#158# |
Retrieve specific user's call parked to specific slot Retrieves a call parked by the specified user, from the specified slot. This feature is currently not supported on One Net desk phones. |
Code |
Description |
---|---|
141 |
Make a call withholding your caller ID Makes a call and withholds your caller ID for it if your default setting is to show caller ID on all calls. |
1470 |
Make a call showing your caller ID Makes a call and shows your caller ID for it if your default setting is to withhold caller ID on all calls. |
#22# |
Make a call using a hunt group number as your caller ID Makes a call using one of your hunt group numbers as the caller ID. This feature can be used when you belong to multiple hunt groups and your default setting is to withhold your caller ID on all calls. |
#23# |
Make a call using a company number or your direct dial number as your caller ID If your phone is set to display a company number as the caller ID, this feature lets you make a call using your direct dial number instead. If your phone is set to display your direct dial number but is assigned a company number, this feature lets you make a call using that company number. |
#45# |
Make a call using your alternative caller ID If the alternative caller ID is set to only display on a per-call basis, this feature lets you make a call using that alternative caller ID. |
#46# |
Make a call without using your alternative caller ID If the alternative caller ID is set to only display on a per-call basis, this feature lets you make a call using that alternative caller ID. |
Code |
Description |
---|---|
121 |
Retrieve personal voicemail Retrieves your personal voicemail messages. |
#121# |
Retrieve hunt group voicemail Retrieves your hunt group voicemail messages. A pre-defined PIN may be required. |
If you are an agent in One Net Small Call Centre, you can use phone shortcuts to log in and log out of queues.
Read more about One Net Small Call Centre >
Code |
Description |
---|---|
#061* |
Log in to every queue
Logs in to every queue that you are associated with. |
#062* |
Log out of every queue
Logs out of every queue that you are associated with. |
#061# |
Log in to a queue Logs in to the specified queue. Use the full company phone number that is associated with the queue. |
#062# |
Log out of a queue Logs out of the specified queue. Use the full company phone number that is associated with the queue. |
Talk to the One Net administrator in your company. They understand your system best.
Did you find this article useful?
Yes
No
Thanks for your feedback.