Introducing One Net Small Call Centre
One Net Small Call Centre is a One Net service that lets you have greater control over your communication with customers. It enables you to manage incoming calls more professionally and gather analytical data on how well you're responding to your customers.
Features and benefits
One Net Small Call Centre allows you to:
- Monitor your calls and agents' activity in real time.
- View interactive reports with historical call and agent data.
- Create reports with data on individual queue or agent productivity and performance.
- Configure your queues, teams, and call settings.
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Talk to the One Net administrator in your company. They understand your system best.
Answers to your questions and solutions to any issues.
FAQs
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