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Help & Support One Net Small Call Centre help Monitoring call activity Viewing call activity in multiple queues
Help & Support One Net Small Call Centre help Monitoring call activity Viewing call activity in multiple queues One Net Help & Support
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Viewing call activity in multiple queues
You can view a high level overview of call activity in different queues using the One Net Small Call Centre Wallboard.
The One Net Small Call Centre Wallboard gives you a high-level overview of your call activity for multiple queues. You can access the Wallboard directly, without logging into One Net Feature Management Portal.
The One Net Small Call Centre Wallboard is suitable for displaying on large screens for long periods of time. The darker colours of the Wallboard help to reduce screen wear.
- Select one or more queues to show.
- Select Show wallboard.
Explore the One Net Small Call Centre Wallboard
Select any of the highlighted areas to see more.
The yellow and red alert colours show data level ranges to meet the Service Level Agreement (SLA). You can change the data level ranges in the call queue settings.
Read about editing a call queue >
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