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One Net Small Call Centre help

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Viewing call activity in multiple queues

You can view a high level overview of call activity in different queues using the One Net Small Call Centre Wallboard.

  1. Open the One Net Small Call Centre Wallboard >

  2. Select one or more queues to show.
  3. Select Show wallboard.

Explore the One Net Small Call Centre Wallboard

Select any of the highlighted areas to see more.

The yellow and red alert colours show data level ranges to meet the Service Level Agreement (SLA). You can change the data level ranges in the call queue settings.

Read about editing a call queue >

Small Call Centre Wallboard

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This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

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