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Monitoring call activity

One Net Small Call Centre allows you to monitor your calls and agents' activity in real time.

Monitoring multiple queues

The One Net Small Call Centre Wallboard gives you a high-level overview of your call activity for multiple queues.

Read about viewing call activity in multiple queues >

Monitoring a specific queue

The One Net Small Call Centre Supervisor Dashboard gives you a detailed overview of your calls and agents' activity for a specific queue.

Read about viewing detailed activity for a specific queue >

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