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Managing agents
A supervisor can add or remove users as One Net Small Call Centre agents.
To add an agent
- In One Net Feature Management Portal, select
Call Centre > Overview.
- In the Call Centre members table, search for the user that you want to add as an agent.
- Select Save.
Not all users can be added as agents
If a user is not suitable for adding as an agent, the user is greyed out in the search results list.
To remove an agent
- In One Net Feature Management Portal, select Call Centre > Overview.
- In the Call Centre members table, find the agent you want to remove and select
. - Select Save.
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