Managing agents
A supervisor can add or remove users as One Net Small Call Centre agents.
To add an agent
- In One Net Feature Management Portal, select Management > Call Centre.
- Select Call Centre Setup.
- Select Manage Agents.
- Select Edit.
- Select Add Agent.
- Search for and select the desired user.
- Select Select Users.
- Select Save.
Not all users can be added as agents
To check if a user account is valid to be an agent, see the mark in the Valid column of the Agents table.
To remove an agent
- In One Net Feature Management Portal, select Management > Call Centre.
- Select Call Centre Setup.
- Select Manage Agents.
- Select Edit.
- Select the desired user.
- Select Remove Agent.
- Select Save.
Can't find what you're looking for?
Talk to the One Net administrator in your company. They understand your system best.
Answers to your questions and solutions to any issues.
FAQs
Get in touch if you have any questions.
Contact us
Did you find this article useful?
Yes
No
Thanks for your feedback.
UK - English
Deutschland
