One Net Help & Support

One Net Small Call Centre help

Share button
Print button

Agents and supervisors

What is an agent?

An agent is someone who answers incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding One Net Business products or services.

What can agents do?

Agents can:

What is a supervisor?

A supervisor is someone who manages agents and makes sure that a call centre is running smoothly by monitoring and managing calls and performance.

What can supervisors do?

Supervisors can:

Can't find what you're looking for?

Your One Net administrator

Talk to the One Net administrator in your company. They understand your system best.


Answers to your questions and solutions to any issues.


Contact us

Get in touch if you have any questions.

Contact us

Sorry. The page could not be found.

See more results

Language selector

Main menu

Print and share


This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

User feedback

Did you find this article useful?



Thanks for your feedback.

Share button
Print button