One Net Help & Support

One Net Small Call Centre help

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Agents and supervisors

What is an agent?

An agent is someone who answers incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding One Net Business products or services.

What can agents do?

Agents can:

What is a supervisor?

A supervisor is someone who manages agents and makes sure that a call centre is running smoothly by monitoring and managing calls and performance.

What can supervisors do?

Supervisors can:

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This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

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