One Net Help & Support

One Net Small Call Centre help

Managing call queues

A call queue is a way of putting calls made to a company number in order and distributing them to subscribed agents. Administrators can create, edit, and delete call queues. You can then use One Net Small Call Centre to gather and analyse data of the call queues you created.

Note

Are other features active?

You can't activate a call queue for a company number that has auto-attendant, call waiting or call conference features active. Deactivate these features for the company number before activating a call queue for it.

Read about auto-attendants >

Read about regular features >

Call queue settings

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