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Managing company numbers


Information for administrators

About company numbers

Company numbers are phone numbers that can be used by groups of users. Administrators can assign regular features such as call waiting, ring back when free and distinctive ringing to company numbers. Company numbers can also be assigned advanced features such as hunt group, auto-attendant or call queue. A company number can be set as a main number to be used for calls outside of the company.

Regular features

Administrators can activate features such as call waiting, ring back when free and distinctive ringing for company numbers.

Read more about regular features for company numbers >

Special features

You can activate the following special features for company numbers: hunt groups, auto-attendants and call queues.

Hunt groups

A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.

Read more about hunt groups >


An auto-attendant is an automated receptionist that answers calls with an announcement and a menu of dialling options. It transfers calls according to the options the caller selects.

Read more about auto-attendants >

Call queues

A call queue is a way of putting calls made to a company number in order and distributing them to subscribed users. Call queues can perform user actions such as receiving and forwarding calls. Administrators can activate call queues for company numbers.

Read more about call queues >

Main numbers

Main numbers are company numbers that can be used as caller ID for calls made outside the company.

Read more about main numbers >

Viewing short numbers

Short numbers are numbers associated with phone numbers. You can dial short numbers instead of full phone numbers when calling other users or company numbers. Short numbers are sometimes called prefixes or extensions and can be used to transfer calls in One Net Operator Console.

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