Main menu
Administration
Setup
One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
Downloads
Help & Support
Application help
One Net Feature Management Portal (users)
You are here: Home 
Help & Support One Net Feature Management Portal help for administrators Managing users
Help & Support One Net Feature Management Portal help for administrators Managing users One Net Help & Support
One Net Feature Management Portal help for administrators
Share
Print
Managing users
Information for administrators
About managing users
Administrators can:
- Change a user's settings and profile information
- Change groups to which a user is assigned
- Reset a user's password
- View and reset a user's PIN
- Lock a user's account
- Restrict editing of features by a user
To change a user's profile information
You can view and edit a user's details such as their email address.
For administrators only
- From the Company Structure section in the side menu, select
Users. The list of users is displayed.
- Select the user you want to edit.
- Edit the user's information and select Save.
To change a user's group assignment
You can change the organisational group a user is assigned to.
For administrators only
- From the Company Structure section in the side menu, select Users.
The list of users is displayed.
- Select a user whose settings you want to manage.
- In the User details section, select
. - Select the group you want to assign the user to and select Move.
To reset a user's password
If a user forgets their password, you can reset it to its original value.
For administrators only
- From the Company Structure section in the side menu, select Users.
The list of users is displayed.
- Select a user whose settings you want to manage.
- Next to Portal password, select Reset.
To view and reset a user's PIN
If a user forgets their PIN, you can view it or reset it to its original value.
For administrators only
- From the Company Structure section in the side menu, select Users.
The list of users is displayed.
- Select a user whose settings you want to manage.
- To view the user's PIN, next to PIN code for remote access, select
.To reset the user's PIN, next to PIN code for remote access, select Reset.
To lock a user's account
You can lock a user's account to prevent them from logging in. User accounts are also locked automatically if they enter a wrong phone number or password three times when logging in to their account.
To lock features
As an administrator, you can lock a feature to prevent users from changing the settings for that feature. Users have read-only access to the settings for locked features.
As well as locking features for an individual user, you can lock features for a company number.
To set password expiration
As an administrator, you can set all passwords to expire after a set period of time, so that all users are automatically asked to change their passwords.
To edit password expiration settings
- From the side menu, select your company name
. - Select the Feature Configuration tab.
- In the Basic section, select Force users to change their passwords.
- Enter the number of days, depending on how often you want your passwords to expire.
- Select Save.
Can't find what you're looking for?
Did you find this article useful?
Yes
No
Thanks for your feedback.