One Net Help & Support

One Net Feature Management Portal help for administrators

One Net Feature Management Portal help for administrators
Introducing One Net Feature Management Portal for administrators
Accessing One Net Feature Management Portal for administrators
Working as an administrator
Managing users
Managing user services
- Configuring desk phones
- Other user services
Organisational groups
Call pickup groups
Hunt groups
Managing company calls
Managing company numbers
- Regular features
- Managing main numbers
Auto-attendants
- About auto-attendants
- Managing auto-attendants
Call queues
- Managing call queues
- One Net Operator Console settings for call queues
Lock management
Announcements library
- Announcements library restrictions and file sizes
Managing One Net Address Book
One Net Feature Management Portal training videos

Managing users

Information for administrators

About managing users

Administrators can:

Change a user's settings and profile information
Change groups to which a user is assigned
View and reset a user's password or PIN
Lock a user's account
Restrict editing of features by a user

To change a user's profile information

You can view and edit a user's details such as their email address.

For administrators only

Select Management > Users & Groups.
In the Users Management section, select Manage.
Select a user whose settings you want to manage.
In the User Information section, select Edit.
Edit the user's information and select Save.

To change a user's name, contact Vodafone customer care.

Contact Vodafone customer care >

To change a user's group assignment

You can change the groups such as an organisational group or a hunt group a user is assigned to.

To change a user's organisational group

For administrators only

Select Management > Users & Groups.
In the Users Management section, select Manage.
Select a user whose settings you want to manage.
In the User Information section, select Edit.
In the Organisational Group section, select Change groups.
Select the group you want to assign the user to and select Change groups.

To change a user's hunt group

For administrators only

Select Management > Users & Groups.
In the Users Management section, select Manage.
Select a user whose settings you want to manage.
In the Hunt Group Membership section, select View More.
To edit the user's membership in a hunt group, select in the hunt group row.

To remove the user's membership from a hunt group, select in the hunt group row.

To view and reset a user's password or PIN Show more content

If a user forgets their password or PIN, you can view them or reset them to their original values.

To view or reset a user's password

For administrators only

Select Management > Users & Groups.
In the Users Management section, select Manage.
Select a user whose settings you want to manage.
To view the user's password, in the Original Password section, select Show Password.

To reset the user's password, in the Original Password section, select Reset.

To view or reset a user's PIN

For administrators only

Select Management > Users & Groups.
In the Users Management section, select Manage.
Select a user whose settings you want to manage.
To view the user's PIN, in the Original PIN section, select Show PIN.

To reset the user's PIN, in the Original PIN section, select Reset.

To lock a user's account Show more content

You can lock a user's account to prevent them from logging in. User accounts are also locked automatically if they enter a wrong phone number or password three times when logging in to their account.