The devices' availability depends on your solution
Desk phones, conference phones and a range of hardware products are available in One Net Business and One Net Office.
The Cisco attendant consoles are devices that you can attach to your Cisco desk phone to provide a quick and easy way to contact people in your organisation. An attendant console is also known as a Busy Lamp Field (BLF).
When the buttons on the console are programmed with your required contacts, you can see at a glance whether a colleague is available to take a call. You can make or transfer a call to them at the push of a button.
You can also program the buttons as speed dials for both internal and external contacts. Speed dial buttons don't show your contacts' availability, but you can make or transfer a call to them at the push of a button. You can also program speed dials for phone shortcuts.
You can attach two attendant consoles of the same type to your Cisco desk phone. For technical information and details on how to attach a Cisco attendant console, see the manufacturer's data sheet. There are links in the Resources box at the top-right of this article.
The Cisco SPA500S attendant console has 32 programmable buttons. When the console has been programmed, you need to write the names of your contacts against their buttons on the paper insert.
The Cisco SPA500S attendant console is compatible with the Cisco SPA514G and the Cisco SPA525G2 desk phones.
Key features:
You can link two Cisco SPA500S attendant consoles to your Cisco desk phone.
The Cisco SPA500DS attendant console has 15 programmable buttons that can be used with two pages of contacts, giving a maximum of 30 contacts. The names of the contacts are displayed on its screen, one page at a time. You can switch between the pages using the buttons at the bottom of the screen.
The Cisco SPA500DS attendant console is compatible with the Cisco SPA514G and the Cisco SPA525G2 desk phones.
Key features:
You can link two Cisco SPA500DS attendant consoles to your Cisco desk phone.
The Cisco 8800 attendant console has 18 programmable buttons that can be used with two pages of contacts, giving a maximum of 36 contacts. The names of the contacts are displayed on its screen, one page at a time. You can switch between the pages using the buttons below the screen.
The Cisco 8800 attendant console is compatible with the Cisco 8851 desk phone.
Key features:
You can link two Cisco 8800 attendant consoles to your Cisco desk phone and monitor up to 66 lines.
When your attendant console is attached to your Cisco desk phone, an administrator can program the buttons with your required contacts in One Net Feature Management Portal.
A button can be programmed as:
Is a colleague available to take a call?
If a colleague has more than one One Net phone, you can set up a BLF key for each of their devices. That way you can be sure they're not on a call on any of their devices before you call them.
Read about configuring a phone in One Net Feature Management Portal >
When an administrator has configured your attendant console, the buttons light up. If you are using a Cisco SPA500DS or Cisco 8800, the names of your contacts appear on the console screen.
If a button is programmed as a BLF, its colour shows the status of the contact's desk phone. You can press the button to make or transfer a call to the contact.
Colour |
Cisco SPA500DS and Cisco SPA500S |
Cisco 8800 |
---|---|---|
Off |
|
The line is available |
|
The contact is available |
You are using the line, you have a call on hold, or a call being transferred |
|
The contact is busy or has activated do not disturb |
Someone else is using the line or has a call on hold on a shared line |
|
There is a problem with the programming for this button. Contact your administrator for advice. |
The line is ringing |
If the button is programmed as a speed dial, it shows as green. You can press the button to make or transfer a call to the contact.
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