Cisco SPA500DS attendant console - a contact's name says Not Supported
What's the problem?
A contact's name on my attendant console shows as Not Supported.
Why does this happen?
You see the Not Supported message for one of the following reasons:
- The user you want to monitor is using an incompatible device.
- The user you want to monitor changed their desk phone in the past and their previous desk phone is still in the system.
Read more about attendant consoles >
What to do
Check what model of desk phone the user you want to monitor has.
- If it’s a Cisco phone, ask your administrator to update that user's account in One Net Feature Management Portal.
- If it's not a Cisco phone:
- The user you want to monitor needs to replace their incompatible device with a Cisco phone.
- Once the phone is replaced, ask your administrator to update that user's account in One Net Feature Management Portal.
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