One Net Help & Support

Using One Net

Home Worker overview

To start using Home Worker, you need the following:

  • A pre-configured One Net desk phone
  • Broadband internet connection
  • A fixed broadband router with a spare Ethernet port
  • An additional power adapter from our customer care or your delivery coordinator (unless you already have a spare power adapter or you use Power over Ethernet facilities at home)
Note

Up to three desk phones

With Home Worker, you can have up to three desk phones per site, with no need for a dedicated access line.

Key things to remember

When using Home Worker, you need to remember about the following:

  • Your One Net desk phone will work only in the UK.
  • You should connect your One Net desk phone to your broadband router.
  • For optimal performance, your One Net desk phone should only be used in average household temperatures. Avoid humid conditions.
  • As your One Net desk phone requires a power supply, don't rely on your One Net desk phone for emergency calls during power outages.
Note

Regular firmware update

To keep your desk phone's firmware up to date, connect it to your main office One Net service every six months.

Internet requirements

To ensure the best quality of calls, your internet connection needs to have sufficient bandwidth available.

Read more about Home Worker internet connection requirements >

Before the installation

Before the installation, you need to physically connect your desk phone to your main office One Net service and download the current One Net settings.

To download the current One Net settings

  1. Take your One Net desk phone to your office that uses the One Net service.
  2. Using an Ethernet cable, connect your One Net desk phone to the One Net network.
  3. Wait until the settings are downloaded.

Read more about Home Worker installation >

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This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

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