One Net Help & Support

Device help

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Introducing devices

Note

The devices' availability depends on your solution.

  • The One Net Mobile solution offers mobile phones.
  • The One Net Office solution offers desk phones, conference phones and a range of hardware products.
  • The One Net Business solution offers mobile phones, desk phones, conference phones and a range of hardware products.

About devices

This article describes how One Net features work with VoIP (Voice over Internet Protocol) desk phones, mobile phones, tablets, desktops and laptops.

If you have more than one One Net Business device, such as a desk phone and mobile phone, you can configure how they interact with each other. For example:

  • When you receive a call, your devices can ring together, or one after the other.
  • Your devices can share a single voicemail. When you receive a voicemail message, all your devices can display a notification. When you've listened to the message on one device, the notification disappears from all your devices.
  • You can use your desk phone number as the caller ID for your mobile phone, so the same phone number is presented to all your customers.

Set up how you want your devices to work together in One Net Feature Management Portal.

Read about using One Net Feature Management Portal

If you need to know more about how your devices are configured, contact your administrator.

Watch some devices training videos

Conference phones

You can use Cisco and Polycom® conference phones with One Net to make calls with VoIP (Voice over Internet Protocol). These devices can be used for small to mid-sized conference rooms, executive offices and private office desks.

Read more about conference phones

VoIP desk phones

You can use Vodafone Cisco VoIP desk phones with One Net. If you need an easy way to call your contacts and see your colleagues' availability for calls, you can also connect Cisco attendant consoles to your desk phone. This type of device is also known as Busy Lamp Field (BLF).

One Net Feature Management Portal lets you set up your One Net services and features. For example, if you set do not disturb in One Net Feature Management Portal, your availability changes on your desk phone.

You can access your organisation's One Net directory from your desk phone.

Read about your Cisco desk phone's features

Read about your Huawei desk phone's features

Mobile phones

If you have a Vodafone One Net SIM card, you can use any mobile phone with One Net.

Your organisation might provide you with a One Net mobile, or you might be able to use your own mobile with a One Net SIM card.

You can use One Net Mobile Client on smartphones to manage your One Net features.

Read about your One Net mobile

Read about One Net Mobile Client

Desktops, laptops and tablets

You can run One Net Feature Management Portal on a PC, Mac® or tablet.

You can access One Net Operator Console on a device with the Microsoft® Windows® operating system.

See a list of compatible operating systems

Read about One Net Operator Console

One Net Collaboration

If your One Net service includes One Net Collaboration, you can use the integrated Microsoft Skype® for Business features on any device that can run Skype for Business.

Read about One Net Collaboration

Can't find what you're looking for?

Your One Net administrator

Talk to the One Net administrator in your company. They understand your system best.

FAQs

Answers to your questions and solutions to any issues.

FAQs

Contact us

Get in touch if you have any questions.

Contact us

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