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One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
One Net Feature Management Portal (users)
Your delivery coordinator calls you to explain the One Net Office onboarding process. You will find out what the next steps are and how you can help make your company's transfer to One Net Office as smooth as possible.
Your delivery coordinator will also present you with the timescales and schedule for:
Personal service
Feel free to contact your delivery coordinator with any questions you may have. Onboarding is a complex process that requires some time (40 working days on average) but your delivery coordinator will provide you with all the updates at every stage.
At this stage, your delivery coordinator needs the following from you:
A completed Porting Letter of Authority template.
This document is an Ofcom requirement without which we cannot port any of your landline numbers.
A completed form with information from your current communications provider.
This will help you and us gain the information we need to ensure your landline port requests are accepted by your existing provider.
Download the form for your current communications provider >
As you progress through the onboarding journey, your delivery coordinator will confirm the following key dates:
Our engineer visits your site to see if it meets the requirements for One Net Office.
Your One Net router arrives.
We install the access line that will carry your voice traffic.
You agree with us what kind of call flow you want to have.
Your desk phones and remaining equipment are delivered.
Our engineer installs your One Net Office solution and your landline numbers port over to us.
Going live typically takes place 35 working days after the first contact with your delivery coordinator.
Note that this date can move forwards and backwards, based on the onboarding journey progress.
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