UK - English UK 
DeutschlandOne Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
One Net Feature Management Portal (users)
Administration One Net administration One Net Business onboarding journey Step 2 - Feasibility 
Infrastructure reference guide (PDF) >
BYOL technical prerequisites (PDF) >
BYOW technical prerequisites (PDF) >
Our engineer visits your site to check your current infrastructure. This is to help you find out if any additional work is required to install the One Net Business equipment.
It's up to you to ensure your site meets the infrastructure reference guide requirements, as we cannot take responsibility for your infrastructure. If your site is not ready, this may impact your going live date.
To run the One Net Business service, you can use a dedicated data network or share your existing network.
To use your current LAN and/or WAN solution to set up One Net Business, you can use either of the following services:
Read more about One Net Business deployment options >
To learn more about infrastructure requirements, see the infrastructure reference guide in the Resources box at the top-right of this article.
To learn more about infrastructure requirements, see the infrastructure reference guide in the Resources box at the top-right of this article.
To learn more about infrastructure requirements, see the infrastructure reference guide in the Resources box at the top-right of this article.
To learn more about our technical prerequisites, see the BYOL technical prerequisites document in the Resources box at the top-right of this article.
To learn more about infrastructure requirements, see the infrastructure reference guide in the Resources box at the top-right of this article.
To learn more about our technical prerequisites, see the BYOW technical prerequisites document in the Resources box at the top-right of this article.
We will arrange a call with you to discuss your chosen One Net solution to make sure all your requirements and expectations are met.
Once we've collected all the required information, we create a call routing document for your One Net Business transfer. This document covers the details of your site, user setup, numbers to be ported and the intended behaviour of the calls.
When you are satisfied with the call routing design, email your delivery coordinator to let us know we can proceed with the One Net Business transfer. If we don't hear from you before the review date, we will proceed with the designed solution.
To learn more about incoming call flow routing options, see the call flow example in the Resources box at the top-right of this article.
Not applicable in the BYOW deployment.
For your One Net Business service to work, you also need to have a new service access line, which is installed by Openreach.
Direct the Openreach engineer to the place where the communications cabinet or shelf with One Net equipment will be located. The location should be marked appropriately, using the guide provided by your delivery coordinator. The wall socket needs to be placed within 1.5m from the location of our router.
To learn more about the service access line, see the Network Termination Equipment (NTE) location guide in the Resources box at the top-right of this article.
Your delivery coordinator will send your One Net router to your site by courier and inform you of the delivery time.
When your new service access line has been installed, connect the router. Follow the instructions included in the box. After a successful installation, contact your delivery coordinator. We will start monitoring your line to test the stability of the connection.
Monitoring the stability of your line can take up to 3 working days.
This feature is not available in the BYOW deployment.
You can also consider our Home Worker solution. Home Worker is a service that allows you to use a pre-configured One Net desk phone at home, through any broadband internet connection.
Ask your delivery coordinator for an additional power adapter (unless you already have a spare power adapter or you use Power over Ethernet facilities at home).
If you need larger, uncontested network capacity, you can consider our Ethernet service.
Read more about our Ethernet service >
If you don't have an existing Ethernet or fibre circuit at your premises, the Ethernet site survey is the first step to deliver our Ethernet service.
Did you find this article useful?
Yes
No
Thanks for your feedback.
