One Net Help & Support

One Net Feature Management Portal help for users

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Working with others

One Net provides you with a set of features that help you work with other people in your company.


You can have an assistant who handles your calls when you're unavailable or when you want to answer only selected calls.

Read about the assistant service  >


You can be assigned to one or more managers that you handle incoming calls for. You can view the details of the service and edit selected options.

Read about the manager service  >

My groups

See an overview of your groups and choose whether you want to answer calls for your hunt groups.

Read about your groups  >

Monitoring other phone lines


The devices' availability depends on your solution

Desk phones, conference phones and a range of hardware products are available in One Net Business and One Net Office.

You can monitor other users' status and availability to take calls using lights on a desk phone and on an attendant console (also known as a Busy Lamp Field - BLF) that show if a user is busy on a call.

Your administrator sets up this service for you when personalising your phone. You can view which lines you are monitoring.

Read about monitoring other phone lines >

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Answers to your questions and solutions to any issues.


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This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

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