UK - English UK 
DeutschlandOne Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
One Net Feature Management Portal (users)
Help & Support One Net Operator Console help Introducing One Net Operator Console 
One Net Operator Console is a One Net application that runs on your PC or Mac®. It lets you direct incoming calls to the right destinations in your organisation as efficiently as possible.
Select any of the highlighted areas to see more.
You can answer calls in the incoming calls window by double-clicking a box that pops up when you receive a call. When a call is answered, it moves to the Active calls area.
For each incoming call, One Net Operator Console displays details, such as the caller's name and number, the name of the queue and the call's priority.
You can transfer calls to your colleagues. The transfers can be either direct or you can speak to the person you want to transfer the call to before transferring. You can also transfer calls to the voicemail.
As an operator, you need to find contacts easily so you can transfer calls to the right destination as quickly as possible. One Net Operator Console provides several ways to view, organise and search your contacts.
You can also set up your most frequently-used contacts so you can see their call status and check whether they're available to take a call.
Talk to the One Net administrator in your company. They understand your system best.
Did you find this article useful?
Yes
No
Thanks for your feedback.
