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One Net Feature Management Portal (users)
One Net Operator Console can integrate with Customer Relationship Management (CRM) applications.
When integrated with CRM applications, One Net Operator Console can:
One Net Operator Console supports the following CRMs:
Microsoft Outlook integration
Microsoft Outlook can only be added once as a local integration. The only available configurations for Microsoft Outlook are description message and enable/disable integration. One Net Operator Console can only search contacts and log calls.
Salesforce CRM integration
Salesforce CRM requires a license with support for REST API calls. Check with Salesforce CRM support if your licence is supported.
.
Microsoft Outlook integration
You don't need credentials to configure and to use Microsoft Outlook.
MicrosoftDynamics integration
When configuring Microsoft Dynamics, provide the Server URL and Client ID.
of the CRM integration you want to edit.
Microsoft Outlook integration
You don't need credentials to configure and to use Microsoft Outlook.
You can change the order in which One Net Operator Console uses CRM integrations. One Net Operator Console uses the first CRM integration in the list.
or 
to change the order of CRM integrations.
.
Talk to the One Net administrator in your company. They understand your system best.
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