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One Net Feature Management Portal (users)
These are some useful keyboard shortcuts you can use to complete tasks in One Net Operator Console.
|
Shortcut |
Action |
|---|---|
|
Esc |
Clear selection |
|
F1 |
Open user guide or help page |
|
Shift (hold) |
Select multiple calls or contacts |
|
Shortcut |
Action |
|---|---|
|
F4 |
Focus on the top incoming call |
|
F5 |
Focus on the active calls area |
|
F9 |
Focus on Search in the Contacts tab |
|
F10 |
Focus on Favourites tab |
|
F11 |
Focus on Recent tab |
|
F12 |
Focus on the dial pad |
|
Ctrl+Alt+Q |
Open the queue area |
|
Ctrl+Alt+H |
Open the History window |
|
Ctrl+Alt+I |
Open the Configuration window |
|
Ctrl+Alt+G |
Open the CRM Integration window |
|
Ctrl+Alt+W |
Open the One Net Operator Console information window |
|
Ctrl+1 to 9 |
Call favourites 1 to 9 |
|
Shortcut |
Action |
|---|---|
|
Enter |
Answer the selected call |
|
Space |
Answer the top incoming call |
|
Backspace |
Reject the selected call |
|
Shortcut |
Action |
|---|---|
|
X |
End the selected call |
|
H |
Put the selected call on hold |
|
R |
Resume the selected call |
|
P |
Park the selected call |
|
T |
Transfer the selected call |
|
Enter (when transferring) |
Confirm call transfer |
|
C |
Create a conference call with all active calls |
|
S (in a conference call) |
Remove a call from the conference call |
|
Shortcut |
Action |
|---|---|
|
Enter |
Expand the selected contact |
|
Enter (when transferring) |
Confirm an unannounced transfer |
|
V |
Call the voicemail of the selected contact |
|
E |
Call the email of the selected contact |
Talk to the One Net administrator in your company. They understand your system best.
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