Main menu
Administration
Setup
One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
Downloads
Help & Support
Application help
One Net Feature Management Portal (users)
One Net Help & Support
One Net Operator Console help
Share
Print
Keyboard shortcuts
These are some useful keyboard shortcuts you can use to complete tasks in One Net Operator Console.
Any window
|
Shortcut |
Action |
|---|---|
|
Esc |
Clear selection |
|
F1 |
Open user guide or help page |
|
Shift (hold) |
Select multiple calls or contacts |
Main window
|
Shortcut |
Action |
|---|---|
|
F4 |
Focus on the top incoming call |
|
F5 |
Focus on the active calls area |
|
F9 |
Focus on Search in the Contacts tab |
|
F10 |
Focus on Favourites tab |
|
F11 |
Focus on Recent tab |
|
F12 |
Focus on the dial pad |
|
Ctrl+Alt+Q |
Open the queue area |
|
Ctrl+Alt+H |
Open the History window |
|
Ctrl+Alt+I |
Open the Configuration window |
|
Ctrl+Alt+G |
Open the CRM Integration window |
|
Ctrl+Alt+W |
Open the One Net Operator Console information window |
|
Ctrl+1 to 9 |
Call favourites 1 to 9 |
Incoming calls area
|
Shortcut |
Action |
|---|---|
|
Enter |
Answer the selected call |
|
Space |
Answer the top incoming call |
|
Backspace |
Reject the selected call |
Active calls area
|
Shortcut |
Action |
|---|---|
|
X |
End the selected call |
|
H |
Put the selected call on hold |
|
R |
Resume the selected call |
|
P |
Park the selected call |
|
T |
Transfer the selected call |
|
Enter (when transferring) |
Confirm call transfer |
|
C |
Create a conference call with all active calls |
|
S (in a conference call) |
Remove a call from the conference call |
Contacts tab
|
Shortcut |
Action |
|---|---|
|
Enter |
Expand the selected contact |
|
Enter (when transferring) |
Confirm an unannounced transfer |
|
V |
Call the voicemail of the selected contact |
|
E |
Call the email of the selected contact |
Can't find what you're looking for?
Your One Net administrator
Talk to the One Net administrator in your company. They understand your system best.
Did you find this article useful?
Yes
No
Thanks for your feedback.