One Net Help & Support

One Net Operator Console help

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Keyboard shortcuts

These are some useful keyboard shortcuts you can use to complete tasks in One Net Operator Console.

Any window

Shortcut

Action

Esc

Clear selection

F1

Open user guide or help page

Shift (hold)

Select multiple calls or contacts

Main window

Shortcut

Action

F4

Focus on the top incoming call

F5

Focus on the active calls area

F9

Focus on Search in the Contacts tab

F10

Focus on Favourites tab

F11

Focus on Recent tab

F12

Focus on the dial pad

Ctrl+Alt+Q

Open the queue area

Ctrl+Alt+H

Open the History window

Ctrl+Alt+I

Open the Configuration window

Ctrl+Alt+G

Open the CRM Integration window

Ctrl+Alt+W

Open the One Net Operator Console information window

Ctrl+1 to 9

Call favourites 1 to 9

Incoming calls area

Shortcut

Action

Enter

Answer the selected call

Space

Answer the top incoming call

Backspace

Reject the selected call

Active calls area

Shortcut

Action

X

End the selected call

H

Put the selected call on hold

R

Resume the selected call

P

Park the selected call

T

Transfer the selected call

Enter (when transferring)

Confirm call transfer

C

Create a conference call with all active calls

S (in a conference call)

Remove a call from the conference call

Contacts tab

Shortcut

Action

Enter

Expand the selected contact

Enter (when transferring)

Confirm an unannounced transfer

V

Call the voicemail of the selected contact

E

Call the email of the selected contact

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