One Net Help & Support

One Net Operator Console help

One Net Operator Console help
Introducing One Net Operator Console
Installing One Net Operator Console
Accessing One Net Operator Console
Managing calls
Transferring calls
Generating call diagnostics reports
Managing conference calls
Managing contacts
Monitoring contacts
Managing queues and hunt groups
Managing call history
Configuration
CRM integration
Managing the error log
Icons
Keyboard shortcuts

Configuration

When you first start using One Net Operator Console there are some setup tasks that you might need to do. You can do these tasks or change these settings later on if you want to.

General settings

To configure your firewall and open necessary ports

Contact your IT support to make sure the firewall software you're using doesn't block One Net Operator Console.

Make sure the following port ranges are open:
- 50000-65535 for Session Initiation Protocol (SIP)
- 15350-15357 for Real-time Transport Protocol (RTP)/Real-time Transport Control Protocol (RTCP)
- 636 for source/destination of onenetcd.vodafone.co.uk and 88.82.4.55
  For more information, contact your IT support.
New User Datagram Protocol (UDP) ports
UDP 29536 is a new starting port. UDP 49535 is a new ending port.
Add the following URLs to your firewall's whitelist:
- https://ipcglobalupdate.vodafone.com/CheckUpdate
- https://onenetwsuk.vodafone.pt/IpCntrxWS.asmx
  For more information, contact your IT support.

To choose your preferred language

You can choose your preferred language. The default language is English.

Select Configuration > General.
From the list, select your preferred language.

To change between mouse mode and touch mode

One Net Operator Console has two modes of interaction. You can choose between mouse mode and touch mode. Touch mode increases the size of the buttons in One Net Operator Console.

Select Configuration > General.
From the Select your preferred interaction mode list, select your preferred mode.
Select Save.

To enable accessibility features

To improve accessibility, One Net Operator Console can provide extra information and add pauses for screen readers.

Select Configuration > General.
Select Improve application for accessibility.
Select Save.

To configure your address book

You can choose how contacts in your address book are displayed and sorted.

Select Configuration > Address Book.
From the Show name as list, select a format for contact names.
From the Sort by list, select your preferred sorting option.
Select Synchronize Address Book on Save to force update the address book.
Select Save.

To change the font size

You can change the font size.

Select Configuration > Font size.
Select your preferred font size.
Select Save.

To change your audio settings

You can change your audio settings.

Select Configuration > Audio Setup.
From the Speaker list, select your preferred speaker or headphones.
From the Microphone list, select your preferred microphone.
Select the volume for each device and select Play Sound to test the speaker volume.
Select Save.

Call settings

To define when a ringtone is played for incoming calls

You can define when a ringtone is played for incoming calls.

Select Configuration > Warnings.
From the Play ringtone for incoming calls list, select your preferred option.
Select Save.

To activate call notifications Show more content

You can choose to receive notifications about incoming calls when One Net Operator Console is minimized. If you do, a popup window appears whenever you receive a call.

Select Configuration > Warnings.
Select Show popups when the application is minimized.
Select Save.

To set a ringtone for incoming calls

You can set a ringtone to indicate that you have an incoming call.

Select Configuration > Calls.
Select Browse....
Navigate to the required WAV file and select Open.
Select Save.

To set the order in which incoming calls are displayed

You can automatically sort incoming calls by the waiting time or by the call priority.

Select Configuration > Calls.
From the Sort incoming calls by list, select the preferred value.
To always show direct calls on top, select Always show direct calls on top.
This option overrides other sorting settings.
Select Save.

To hide anonymous calls Show more content

You can choose not to display anonymous calls in your incoming calls area.

Select Configuration > Calls.
Select Hide anonymous calls.
Select Save.

To set a ringtone for voicemail

You can set a ringtone to indicate that you have a new voicemail message.

Select Configuration > Voicemail.
Select Browse....
Navigate to the required WAV file and select Open.
Select Save.

To generate call diagnostics reports

One Net Operator Console can generate call diagnostics reports.

Select Configuration > Call Monitoring.
Select Generate call diagnostics reports.
For Call reports path, select Browse and navigate to the required destination folder.
Enter an email address to send the reports to.
Select Save.