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Help & Support FAQs Attendant console - a user's light is green even when they are on a call
Help & Support FAQs Attendant console - a user's light is green even when they are on a call One Net Help & Support
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What's the problem?
The light for one of the users stays green even when they are on a call.
Why does this happen?
This may happen for one of the following reasons:
- The user you're monitoring is not properly configured in One Net Feature Management Portal.
- You're monitoring this user for the first time.
- Your attendant console is not working properly.
Read more about attendant consoles >
What to do
First try this
Reboot your desk phone.
If you're monitoring this user for the first time, reboot their desk phone as well.
Then try this
Contact your administrator to make sure the user you're monitoring is configured as Eligible to be Monitored in One Net Feature Management Portal.
If that doesn't work
Ask your administrator to completely reconfigure the Busy Lamp Field (BLF) button for the user you're monitoring.
After reconfiguration, reboot your desk phone.
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