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One Net Business Help & Support

One Net Manager help for administrators

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Forwarding site calls

About forwarding site calls

An administrator can use the forwarding site calls service to forward calls for some or all users at a site to a different phone number at certain times, for example out of business hours.

When an administrator activates this service, all calls to all users at the site are forwarded to a specific phone number, for example to an auto-attendant or a voice mailbox. The administrator can activate or deactivate the service manually or can set up a rule to activate the service automatically during specific periods, such as overnight or during holidays.

Overriding site-wide settings

An administrator can override the site-wide settings for individual users. For example, the administrator might forward all site calls overnight. This situation would cause a problem if overnight calls to a particular individual need to be forwarded to a different number. In this case, the administrator could deactivate forwarding site calls for that user. Then they could use a user-level option, such as forward selected calls, to forward the user's calls to the correct number.

Read about overriding forwarding site calls for a user

Interaction with other services

Forwarding site calls generally takes precedence over any forwarding or blocking settings made by a user. However, the following user services all take precedence over forward site calls:

  • Accept selected calls
  • Reject selected calls
  • Reject anonymous calls

Activating forwarding site calls

Note

Information for administrators

If you want to activate the service at specific times, you must first set up a schedule for those periods.

Read about creating schedules

To activate site call forwarding

For administrators only

  1. Select Standortdienste > Standortdienste > Gruppenanrufe umleiten – Nachtschaltung.
  2. Select Ein or Zeitbasiert from the Dienst ist aktiv options.

    If you select Zeitbasiert, you can select the times when you want the service to be active.

  3. Enter the phone number you want callers to be forwarded to.

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