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One Net Business Help & Support

One Net Manager help for administrators

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Overview of site services administration

About site services

There are three types of site service in One Net Business.

  • Groups for users, such as pickup call groups
  • Virtual users, such as auto-attendants
  • General services that can be used by all users on the site, such as on-hold music

User group services

The user group services are:

Virtual user services

Virtual users are services that perform user actions like making and receiving calls.

The virtual user services are:

Virtual users can be assigned user call services, such as voicemail and forwarding call services.

Administrators can:

  • Add and delete virtual users and change their configuration settings using the Benutzer einrichten tab
  • Set up virtual users, for example add users to hunt groups and create menus for auto-attendants, in the Profil tab
  • Use the Dashboard to view virtual users and perform quick updates to their settings
  • View and modify a virtual user's call service settings using the Anrufdienste tab

Virtual users are listed in the organisation's phone book unless their privacy settings hide them.

General services

The general site services are:

An administrator can also create time and holiday schedules, such as business hours and shift patterns, which can be used in user and site services that depend on days and times.

Read about creating site time and holiday schedules

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