Close

One Net Business Help & Support

Device help

Share button
Share
Print button
Print

Making and answering calls on a desk phone

Making calls on a desk phone

There are a number of ways you can make a call on your desk phone. You can select contacts from your company's main phone book or from your personal phone book.

Read more about phone books

Making calls on a snom Show more contentdesk phone

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press .

Or

  1. Enter or select the phone number.
  2. Pick up the handset.

Make a call with the headset
  1. Enter or select the phone number.
  2. Press .

Make a call with the phone speaker
  1. Enter or select the phone number.
  2. Press the speaker button.

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number

Return the last call
  • If your screen shows that you missed a call, press the right arrow button.
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press dir.
  2. Select Personal address book.
  3. Scroll to the contact you want to call.

    Or

    Enter the first letters of the name on the keypad.

  4. Press .

Call a contact in One Net Address Book
  1. Press dir.
  2. Select One Net Directory.
  3. Scroll to the contact you want to call.

    Or

    Enter the first letters of the name on the keypad.

  4. Press .

Redial a number
  1. Press .
  2. Scroll to the contact you want to call.
  3. Press .

Dial a number from your call history
  1. Press the right arrow key to open the missed calls history.

    Or

    Press the left arrow key to open the received calls history.

    Or

    Press to open the dialled calls history.

  2. Scroll to the contact you want to call.
  3. Press .
Making calls on a Yealink Show more contentdesk phone
Note

Coming soon

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press the Send soft key.

Make a call with the headset
  1. With the headset connected, press .
  2. Press the line key.
  3. Enter or select the phone number.
  4. Press the Send soft key.

Make a call with the phone speaker
  1. Press .
  2. Enter or select the phone number.
  3. Press the Send soft key.

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press the Directory soft key.
  2. Select All Contacts or select a specific contact group.
  3. Press the Enter soft key.
  4. Press or to find the number you want to dial.
  5. Press the Send soft key.

Redial the last dialled number
  • Press twice.

Dial a number from your call history
  1. Press .
  2. Press or to find the number you want to dial.
  3. Press the Send soft key.
Making calls with feature access codes

You can use feature access codes for making and managing calls from your desk phone. The table below shows some of the available feature access codes.

See the full list of feature access codes

Option

How to use
Return last call
  • Dial the feature access code *69.

Redial last number

  • Dial the feature access code *66.

Hold call

  • Dial the feature access code *22.

Answering calls on a desk phone

When you receive a call on your desk phone, you can answer it with the handset, the headset or the phone speaker. You can also answer a call when you have another call in progress.

Answering calls on a snom desk phone

To answer a call

Option

How to answer a call

Answer a call with the handset
  • Pick up the handset.

Answer a call with the headset
  • Press or the blinking line key.

    When using a Bluetooth headset, you can also briefly press the call key on the headset.

Answer a call with the phone speaker
  • Press .

To answer a call when you have another call in progress

  • Press .

    The new incoming call is answered and the previous call is put on hold.

Answering calls on a YealinkShow more content desk phone
Note

Coming soon

To answer a call

Option

How to answer a call

Answer a call with the handset
  • Pick up the handset.

Answer a call with the headset
  • Press .

Answer a call with the phone speaker
  • Press .

To answer a call when you have another call in progress

  • Press the Answer soft key.

    The new incoming call is answered and the previous call is put on hold.

Related articles

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print