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Picking up calls in a call pickup group on a desk phone

When you belong to a call pickup group, you can answer calls for other members of the group and also join calls.

To pick up a call in your group

  • Press the appropriate soft key on your phone.

    If more than one call is waiting to be answered, you'll pick up the one that has been ringing the longest.

Note

Configuring the programmable keys

To use soft keys, you need to configure them on your desk phone.

Read more about configuring the programmable keys >

To pick up a specific extension

  1. Dial the *97 feature access code.
  2. When prompted, enter the extension of the specific user in your group.

To join an active call

  1. Dial the *33 feature access code.
  2. When prompted, enter the extension of the specific user in your group.

    The system plays a warning tone to the people on the call to show you've joined. If the person has blocked intrusions, you'll get the busy tone.

Read more about feature access codes >

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