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Monitoring lines on a desk phone
About monitoring lines
Some desk phones can monitor the call status of other phone lines, using lights to show if the user is busy on a call. A monitored line on a functional desk phone key is also known as a Busy Lamp Field.
You can also monitor other phone lines in the One Net app by using the Team Telephony feature and in One Net TAPI by viewing the Extensions section.
Read more about Team Telephony
Read more about setting up extensions in One Net TAPI
Setting up lines to monitor
You can create a list of users whose lines you want to monitor in One Net Manager.
LED light indication
The LED light on a function key:
- Blinks rapidly for a ringing call
- Blinks slowly for a call that is on hold
- Glows steadily for an active call
If you configure the call pickup feature for monitored lines, you can answer the call coming to a monitored line.
To answer a call on a monitored line
- Press the button configured for the line.
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